Privacy Policy

Vicroo Towing and Transport Pty Ltd (ABN 93 703 620 437) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About this policy

This policy applies to all personal information collected, held, used and disclosed by Vicroo Towing and Transport Pty Ltd in the course of providing freight and logistics services throughout Melbourne VIC and greater Victoria. By using our website at vicrootowingandtransport.online or engaging our services, you consent to the practices described in this policy.

2. The Australian Privacy Principles

We are bound by the thirteen Australian Privacy Principles set out in Schedule 1 of the Privacy Act 1988 (Cth). These principles govern the collection, use, disclosure, quality, security and access of personal information. Where we act as an APP entity, we take reasonable steps to comply with each applicable principle at all times.

3. What personal information we collect

The types of personal information we may collect include:

• Your name, business name and ABN (where applicable);
• Pick-up and delivery addresses for freight movements;
• Email address and other contact details you provide when requesting a quote or enquiry;
• Details of the goods or vehicles to be transported;
• Billing and payment-related information necessary to complete a transaction;
• Records of correspondence between you and our team.

We do not knowingly collect sensitive information (such as health, racial or biometric data) unless it is reasonably necessary for the provision of our freight and logistics services and you have consented, or an exception under the APPs applies.

4. How we collect personal information

We collect personal information directly from you wherever practicable — for example, when you submit our quote request form, send us an email, or speak with our dispatch staff. We may also collect information from third parties, such as a client who books a freight movement on behalf of a recipient, or from publicly available sources where it is unreasonable or impracticable to obtain the information directly from you.

5. Purposes for which we use your information

We collect, hold, use and disclose personal information so that we can:

• Provide towing, freight, haulage and logistics services to you;
• Prepare and issue quotations and confirm bookings;
• Coordinate scheduling, routing and delivery of consignments;
• Issue invoices, process payments and maintain accurate business records;
• Comply with our legal, insurance, occupational health and safety, and chain-of-responsibility obligations;
• Respond to enquiries, feedback and complaints;
• Improve our services, website and customer experience.

We will not use or disclose your personal information for direct marketing purposes unless you have consented and, in any event, we will always provide a simple means of opting out.

6. Disclosure of personal information

We may disclose your personal information to:

• Our employees, contractors and subcontracted carriers who assist in delivering services on our behalf;
• Third-party service providers such as hosting, email, accounting and IT support providers;
• Insurers, loss assessors and legal advisers where reasonably required;
• Government agencies, regulators or law enforcement bodies where authorised or required by law.

We do not sell or rent personal information to third parties. Where we engage overseas service providers (for example, cloud hosting), we take reasonable steps to ensure they handle personal information in accordance with the APPs.

7. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes access controls on our systems, secure storage of records and destruction or de-identification of personal information once it is no longer required by law or for a permitted purpose. Electronic communications are not entirely secure, so please consider this when sending information to us by email.

8. Cookies and website analytics

Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. You may configure your browser to refuse cookies, although some features of the website may not function correctly as a result. Analytics data collected through the website is used in aggregate form and is not intended to identify individuals.

9. Access to and correction of your personal information

You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to access and correction requests within a reasonable period. There is generally no charge for a request, but we may charge a reasonable fee for providing a copy of the information. In some circumstances permitted by the APPs, we may decline a request and will provide written reasons and information about complaint avenues.

10. Complaints and breaches

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will acknowledge your complaint promptly, investigate the matter and provide a written response within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the most recent review. Continued use of our website or services after an update constitutes acceptance of the revised policy.

12. How to contact us

For privacy enquiries, access requests, corrections or complaints, please contact:

Send us a message or request a freight and logistics quote — we aim to respond to all written enquiries within two business days.